About
Thank you for your valuable time to view our products. We are one of the leading companies of all fashion trimming in Cameroon.
We sell the most beautiful decorative feathers including Boas, Pheasant feathers, Coque feathers, Ostrich feathers, Turkey feathers, Goose feathers, Duck feathers, Feather fringes, Feather pads, Peacock feathers, Pinwheels, Plumes and other related feather crafts.
Our feather accessory items are the most available and are perfect for a variety of uses. Whether you are looking for feather hair accessories or working on a special craft project, we have the plumes you desire.
With over 8 years' working experience, we are familiar with the different standards and requirements of clients from Europe, the USA, India, the Middle East, South Africa and Latin America.
We aim to offer top quality products at competitive prices. If you are not able to find what you are looking for, please do not hesitate to send us your enquiry. We promise to give you the best service possible.
FAQ
Our return policy is simple and straight forward and is printed at the bottom of each sales receipt that comes inside your package:
"Feathers House Returns Policy: Customers may return any materials in good condition within thirty days of invoice date for a full refund. Shipping charged are nonrefundable and return shipping are at customer expense unless otherwise stated."
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Q: What if my package/items are damaged?
A: You may receive your package and it may appear to be damaged, when in in fact, it most likely, is fine. Peacock tubes sometimes get damaged in transit and if you take them out of the box, often times, they are just fine. Also, if you refer to our feather care , steam will help them return to normal. If there truly is damage to your feathers, please contact us and we will discuss your options.
Any or all shortages, including merchandise or package damage or any other discrepancies, MUST be notified to the office within 48 hours after receipt. In all instances of order shortages, order damages or order discrepancies, the sole liability of Feathers House, will be the replacement, the repair or the refund of any merchandise that was short or damaged.
No claims for damages, shortages or order discrepancies will be accepted after 48 hours from receipt.
Q: What if there is problem with my items?
A: Before your order is shipped, we have at least 2 different people check the order, inspect the order and signed off to confirm the order is complete and correct. Any or all shortages, including merchandise or package damage or any other discrepancies, MUST be notified to the office within 48 hours after receipt. After we have shipped your order and after you have received your order, it is your responsibility to check the contents of the order immediately. In all instances of order shortages, order damages or order discrepancies, the sole liability of Lamplight Feather, Inc. will be the replacement, the repair or the refund of any merchandise that was short or damaged. Under no circumstances whatsoever will Feather House. be liable for any other costs, fees, penalties, rebates, discounts, performance claims or any type of consequential loss, whether explicit or implied, if any order does not arrive in a satisfactory or complete or fully working condition.
No claims for damages, shortages or order discrepancies will be accepted after 48 hours from receipt.
Refunds:
Please include a copy of your sales receipt with your return. We try and process our returns every Friday, and we will refund to the original method of payment used.
